Support
Most questions have a quick answer below, organized by topic. If yours isn't covered, scroll to the bottom and email us — we read everything and usually reply within 24 hours.
About Akmon
What is Akmon?
Akmon is a set of AI-powered study tools built to help with schoolwork — and beyond. Our two flagship products are the Humanizer, which rewrites AI-generated text so it reads naturally, and the AI Math Solver, which walks through step-by-step solutions to math problems.
Alongside these, we build a growing set of free tools — a Paraphraser, a PDF summarizer, a PDF translator, a YouTube summarizer, and more — all available at /tools/.
What's the difference between Casual and Academic mode?
Both modes are available across Akmon's products:
- Casual — a natural, conversational tone for blogs, posts, emails, and marketing copy.
- Academic — a formal register that preserves citations, technical terms, and longer sentence structure, for essays and papers.
Try both on the same input to see which fits better.
Which languages can the humanizer write in?
English, Spanish, Korean, French, Portuguese (Brazil), German, and Italian — with more on the way.
Humanizer
How many words can I humanize at once?
On the free plan, each request can be up to 125 words, with 5 free requests a day. Paid plans raise that to 500 (Basic), 1,500 (Pro), or 3,000 words per request (Ultra).
Limits can change as we keep improving the product — the humanizer always shows your current limit before you submit.
Which AI detectors does Akmon help you pass?
We built Akmon to produce text that reads naturally and isn't flagged by detectors including Turnitin, GPTZero, Copyleaks, ZeroGPT, QuillBot's AI checker, Writer, Sapling, and Originality.
Detectors update constantly, though, so we can't guarantee a result lasts forever — always follow your school's or employer's rules on AI-assisted writing. See our Terms of Use for the full detail.
What if my text still gets flagged as AI?
A few things to try:
- Tap Regenerate to get a fresh rewrite — small variations can make a difference.
- Switch to the other mode (Casual ↔ Academic) and see if it scores better.
- Lightly edit the output yourself — a few small tweaks in your own words often help.
Detectors update constantly, so no tool can guarantee a 100% pass every time. If it keeps happening, email us — we look into patterns like this.
How do I humanize a long document?
Split it into parts that fit your plan's current per-request limit, and run each part through the humanizer separately — upgrading to Basic, Pro, or Ultra raises your per-request limit (500 / 1,500 / 3,000 words), so you'll need fewer splits. See how many words you can humanize at once for the exact numbers.
Chrome extension
How do I open the humanizer from the Chrome extension?
There are several ways, all opening the same panel:
- The draggable edge tab on the right edge of any page
- The selection toolbar that appears when you select text
- Right-click a selection and choose Humanize with Akmon
- A keyboard shortcut
- The toolbar popup
Can I hide the extension's on-page tab or toolbar?
Yes — from the extension's own settings you can hide the edge tab or selection toolbar per-site, for the current session, or permanently, without uninstalling.
Purchases & billing
What do I get with Akmon Pro?
Akmon Pro unlocks higher usage limits across Akmon's tools — for example, the humanizer gets a much higher per-request word limit — with more benefits on the way.
Pricing, billing period, and any trial terms are shown in the app at the point of purchase.
How do I restore my purchase after switching devices?
Open Akmon → Settings → tap Subscription. A panel opens (it's Apple's subscription manager, built into iOS) — tap Restore Purchases inside it.
You need to be signed in with the same Apple ID that bought the subscription. If you used a different Apple ID, or if a family member made the purchase, Restore won't find it — sign in with the correct Apple ID first.
Still no luck? Email support@akmon.app with your Apple ID email and approximate purchase date.
How do subscriptions renew, and how do I cancel?
Subscriptions auto-renew through Apple's App Store: your Apple ID is charged when you subscribe and again at each renewal, unless you cancel at least 24 hours before the current period ends. Manage or cancel anytime in Apple ID → Account Settings → Subscriptions on your device.
Deleting your Akmon account does not cancel your subscription — cancel it separately in Apple ID Account Settings to avoid future charges.
Can I get a refund?
If you subscribed on the Website: yes — you can request a refund within 7 days of your most recent payment, as long as you've used fewer than 500 words since that payment. Beyond that, the payment is considered delivered and a refund isn't available. Email support@akmon.app to request one.
If you subscribed through the iOS app, purchases are processed by Apple — refund requests need to go through Apple's support channels directly, not us.
I didn't receive a confirmation email after purchasing — what should I do?
First, check your spam or promotions folder — confirmation emails sometimes land there instead of your inbox.
If you're using Gmail, also check the Promotions tab, not just Spam.
Still nothing after a few minutes? Email support@akmon.app and we'll confirm your purchase manually.
How do I cancel my subscription?
If you subscribed on the Website: sign in and go to Account → Manage plan. This opens Stripe's secure billing portal, where you can cancel with one click. Cancelling stops future renewals — you keep access to your paid plan until the end of the billing period you already paid for.
If you subscribed through the iOS app, cancel it from your Apple ID Account Settings instead — see how subscriptions renew and how to cancel above.
How much does Akmon's paid plan cost?
Akmon starts free — you get 5 free humanizer requests a day (up to 125 words each), no credit card required.
Need more? Paid plans start at $7.99/month (Basic), with Pro and Ultra tiers for higher word limits and faster processing. See the pricing page for the full breakdown, including regional pricing.
Paying yearly instead of monthly saves about 50% compared to monthly billing, on every tier.
How do I upgrade or downgrade my plan?
To upgrade, go to the pricing page, sign in, and pick a higher plan. Your new plan replaces the old one automatically and takes effect immediately — no need to cancel first.
To move to a lower plan, or to change your billing period, sign in and go to Account → Manage plan.
How do I update my invoice details (name, address, Tax ID)?
Sign in and go to Account → Manage plan. This opens Stripe's secure billing portal, where you can update the billing details tied to your subscription, including your name, billing address, and Tax ID.
This applies to purchases made on the Website. App Store purchases are billed and invoiced by Apple — manage those from your Apple ID Account Settings.
Account & data
How do I delete my account?
Inside Akmon: Settings → scroll to the bottom → tap Delete account (in red) → type DELETE → tap Delete account to confirm.
We also automatically revoke Akmon's authorization with Apple — no extra steps needed in iOS Settings.
Your data is removed from our servers within 30 days — see the Privacy Policy for details.
Does my history sync across devices?
Yes — your history syncs across any devices signed in with the same Apple ID.
You can delete individual records in-app at any time, or delete your account entirely to remove everything.
Troubleshooting
The result isn't what I expected — what can I do?
A few things to try, in order:
- Tap Regenerate — gets a fresh rewrite; small variations can make a difference.
- Switch mode — try Casual if you used Academic, or vice versa.
- Edit the input — very short fragments or heavy technical jargon sometimes throw the model off.
- If an output looks broken, tap the More menu (…) on that result, then Report Output — pick a reason and submit. We read every report and act on them.
Why do I see a queue or a security check before my text processes?
During busy periods you may briefly see your position in a free queue with an estimated wait — it clears on its own. You may also see a quick Cloudflare security check; if it times out or expires, just try again, or refresh the page if it says the check is unavailable.
I found a bug — how do I report it?
Email support@akmon.app with:
- Your iPhone model and iOS version (Settings → General → About)
- The Akmon version (Settings → General → iPhone Storage → Akmon)
- A short description of what you were doing when it broke
- A screenshot if anything visual looked wrong
We usually have a fix or workaround within a day or two.
Contact
Email support@akmon.app for anything — bugs, billing, account issues, legal questions, DMCA notices, security disclosures. We're a small team and we read every email; write us, we'll get back to you.
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